Shipping & Returns
Shipping Policy
Thank you for choosing The Family Galleria to capture your precious moments. We are thrilled to assist you in creating a lasting memory with our custom family portraits. Here is what you can expect after your purchase:
1. Preview Email: Within 2 days of your purchase, you will receive an email with a preview of your edited portrait from The Family Galleria. This is your first opportunity to see the magic we have crafted for you!
2. Your Confirmation: At The Family Galleria, your satisfaction is our top priority. Please confirm the edit or request any changes; we offer unlimited revisions to make sure your portrait is just right.
3. Confirmation Window: You have a 7-day period to confirm the portrait edit. Your prompt response allows us to proceed with the final canvas editing, ensuring your artwork fulfills your vision.
4. Shipping Process: Once you confirm the edit, we will initiate the shipping process. Our team is just as excited as you are to get the final product to your doorstep!
5. Automatic Shipping: If we do not receive your confirmation within the 7-day window, we will assume you are content with the first edit and will automatically begin shipping your order.
At The Family Galleria, we are dedicated to delivering excellence and adding a personal touch to your cherished memories. Your family's legacy is important to us, and we are committed to preserving it with care and artistry.
Should you have any questions or require assistance, please feel free to reach out to us.
Thank you for trusting The Family Galleria with your treasured memories. We are eager to create a beautiful masterpiece for you!
Return & Exchange Policy
Return and Exchange Policy
At The Family Galleria, our goal is to ensure that every portrait we deliver meets our high standards of quality and brings joy to our clients. We understand, however, that unforeseen circumstances may occur during transit. In line with our commitment to customer satisfaction, we have established a return policy that respects and addresses these concerns.
Returns Due to Transit Damage
We accept returns in cases where the item has suffered damage during transit. To facilitate a smooth return process, we kindly request customers to provide proof of the damage. This can be done through clear photographs or videos that show the extent of the damage incurred.
Exchange Offer
Upon successful verification of the transit damage, we do not offer refunds but are committed to rectifying the situation by providing a free replacement portrait. Our team will prioritize the production of your replacement to ensure that you receive your new portrait with minimal delay.
Proof of Damage Requirement
It is crucial for customers to submit proof of damage to initiate the return and exchange process. This evidence allows us to assess the situation accurately and take appropriate action to ensure your satisfaction.
We value your trust in The Family Galleria to create portraits that hold sentimental value. Our return and exchange policy is designed to offer peace of mind and a guarantee that we stand behind the quality of our work and the care with which we handle your orders.